Privacy Policy
NN Eesha Creations operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.
Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data.
Depending on how you interact with our Services, we may collect:
How We Collect Information
We may collect personal information:
How We Use Your Personal Information
We use personal information to:
Provide and Improve Our Services
Process payments, fulfill orders, arrange shipping, manage returns, maintain accounts, and personalize your shopping experience.
Marketing and Communication
Send promotional emails, product updates, and marketing communications. You may opt out at any time.
Security and Fraud Prevention
Protect our website, detect fraudulent activity, and ensure safe transactions.
Customer Support
Respond to inquiries, provide assistance, and maintain our relationship with you.
Legal Compliance
Comply with applicable laws, enforce our policies, and respond to lawful requests from authorities.
How We Share Personal Information
We may share personal information:
We do not sell personal information in exchange for monetary compensation.
Third-Party Links
Our website may contain links to third-party websites. NN Eesha Creations is not responsible for the privacy practices of those external websites. Please review their privacy policies separately.
Children's Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us to request deletion.
Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights including:
To exercise your rights, please contact us using the details below. We may verify your identity before processing your request.
Complaints
If you have concerns about how we process your personal information, please contact NN Eesha Creations directly. You may also contact your local data protection authority if applicable.
International Transfers
Your personal information may be processed or stored outside your country. Where required, we apply appropriate safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Shipping Policy
This Shipping Policy applies to all orders placed with NN Eesha Creations through our website.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will notify you via email or SMS.
2. Shipping Coverage
We currently ship to:
3. Estimated Delivery Time
Estimated delivery timelines are as follows:
Delivery times are estimates and may vary due to courier delays, customs inspections, weather conditions, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you will receive:
You can use these details to track your shipment in real time.
5. Delayed or Undelivered Orders
If your order appears delayed:
If a package is returned to us due to:
The customer may be required to pay a reshipping fee.
6. Damaged or Tampered Shipments
Please do not accept a parcel if it appears:
Notify us within 48 hours of delivery with clear photos or videos. We will assist you with a replacement or refund as per our Return Policy.
7. Customs, Duties & Taxes (For International Orders)
International shipments may be subject to customs duties or taxes imposed by the destination country.
8. Change of Shipping Address
Shipping addresses can be modified only before the order is shipped.
Please contact us as early as possible to request changes.
9. Contact Information
For any questions regarding shipping, please contact:
Email: info@nneshacreations.com
Phone / WhatsApp: +91 8886919997
Business Hours: 11:00 AM to 7:00 PM
Refund Policy
At NN Eesha Creations, we have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
Eligibility for Returns
Returns are accepted only if the product is damaged during courier transit.
To claim a return for a damaged product:
Without an opening video, damage claims will not be accepted.
How to Start a Return
To initiate a return request, contact us at:
Email: info@nneshacreations.com
If your return request is approved, we will provide:
Returns must be sent to the following address:
NN Eesha Creations
Tulasinagar Branch
Srinivasa Nilayam, Flat No - G1, Ground Floor
Opp: SBI Bank, Pragathi Nagar Road
Tulasi Nagar, Aditya Nagar
Hyderabad, Telangana – 500072
Phone: +91 8886919997
Items sent back without prior approval will not be accepted.
For any return-related questions, you can contact us at info@nneshacreations.com.
Damages and Incorrect Items
Please inspect your order immediately upon delivery.
If the item is:
Contact us right away with supporting photos and the opening video so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain types of items cannot be returned, including:
We also do not accept returns on:
If you are unsure whether your item qualifies, please contact us before initiating a return.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding approval or rejection of the refund.
If approved:
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
info@nneshacreations.com
Terms of Service
This website is operated by NN Eesha Creations. Throughout the site, the terms “we”, “us” and “our” refer to NN Eesha Creations. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our Services.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. Any violation of the Terms may result in immediate termination of Services.
SECTION 2 – ELIGIBILITY
Services are available only in select regions within India. Persons not legally competent to contract under the Indian Contract Act, 1872 are not eligible to use this site.
If you are under 18 but at least 13 years old, you may use the site only under supervision of a parent or legal guardian. Purchases must be made by a registered adult user where required.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding payment information) may be transferred over various networks. Payment details are encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission from NN Eesha Creations.
SECTION 4 – ACCURACY OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is provided for general information purposes only.
We reserve the right to modify the contents of this site at any time without obligation to update information.
SECTION 5 – MODIFICATIONS TO SERVICE AND PRICES
Prices of products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability.
SECTION 6 – PRODUCTS OR SERVICES
Certain products may be available exclusively online and may have limited quantities. Returns and exchanges are subject to our Return Policy.
We make every effort to display product images accurately but cannot guarantee exact color display across devices.
We reserve the right to limit sales by person, region, or jurisdiction.
SECTION 7 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion.
You agree to provide accurate and complete purchase and account information and to promptly update your details as needed.
SECTION 8 – OPTIONAL TOOLS
We may provide access to third-party tools without warranties or endorsement. Use of such tools is at your own risk.
SECTION 9 – THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for their content or practices.
SECTION 10 – USER COMMENTS AND SUBMISSIONS
If you send submissions, ideas, feedback, or materials, we may use them without restriction or compensation.
You are responsible for ensuring that your submissions do not violate any laws or third-party rights.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice.
SECTION 13 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, violating intellectual property rights, spreading malware, collecting personal data of others, or interfering with security features.
Violation may result in termination of Services.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. All services and products are provided “as is” and “as available.”
NN Eesha Creations shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless NN Eesha Creations and its affiliates from any claim arising out of your breach of these Terms.
SECTION 16 – SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remaining provisions shall remain valid.
SECTION 17 – TERMINATION
These Terms remain effective unless terminated by either party. We may terminate access if you violate these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and NN Eesha Creations regarding the Service.
SECTION 19 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of New Delhi, Delhi, India.
SECTION 20 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website after updates constitutes acceptance of those changes.
SECTION 21 – RETURNS AND REFUNDS
We take utmost care while delivering products. Customers are requested to inspect products at the time of delivery.
If you are not satisfied with the quality of the product(s), you must notify us within 24 hours of delivery at:
info@nneshacreations.com
The value of approved returned items will be credited to your account for future purchases.