Shipping Policy

This Shipping Policy applies to all orders placed with NN Eesha Creations through our website.

---

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on Sundays or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will notify you via email or SMS.

---

2. Shipping Coverage

We currently ship to:

• All serviceable pin codes across India.
• International shipping to selected countries through trusted global courier partners (if applicable).

---

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Non-Metro Cities: 4–7 business days
• Remote or Rural Areas: 7–12 business days
• International Orders: 10–20 business days

Delivery times are estimates and may vary due to courier delays, customs inspections, weather conditions, or other unforeseen circumstances.

---

4. Order Tracking

Once your order has been shipped, you will receive:

• A tracking ID
• Courier partner details
• A tracking link

You can use these details to track your shipment in real time.

---

5. Delayed or Undelivered Orders

If your order appears delayed:

• Please allow up to 48 hours for the tracking status to update.
• Contact our support team if your order has not arrived within the estimated delivery timeframe.

If a package is returned to us due to:

• Incorrect or insufficient address
• Multiple failed delivery attempts
• Refusal to accept the parcel

The customer may be required to pay a reshipping fee.

---

6. Damaged or Tampered Shipments

Please do not accept a parcel if it appears:

• Opened
• Damaged
• Tampered

Notify us within 48 hours of delivery with clear photos or videos. We will assist you with a replacement or refund as per our Return Policy.

---

7. Customs, Duties & Taxes (For International Orders)

International shipments may be subject to customs duties or taxes imposed by the destination country.

• These charges are not included in product or shipping costs.
• Customers are responsible for any customs duties, taxes, or related fees.

---

8. Change of Shipping Address

Shipping addresses can be modified only before the order is shipped.

Please contact us as early as possible to request changes.

---

9. Contact Information

For any questions regarding shipping, please contact:

Email: info@nneshacreations.com
Phone / WhatsApp: +91 8886919997
Business Hours: 11:00 AM to 7:00 PM